The voices of our communities and our staff are very important in understanding what is needed, as well as how we can achieve our aims.
We will put our communities and staff at the centre of creating digital services. This means we'll make sure the final product meets their needs and is easy to use. By doing this, we'll make our digital services across the ICS more user-friendly and accessible.
We'll involve our communities in every step of the design process. This includes early research, testing, and getting feedback. This approach helps us spot and fix problems early on. It also lets us make improvements as we go along. The result will be services that are easier to use and understand.
When people feel their needs are understood and met, they're more likely to use and recommend the service. This can lead to better results, especially when we need patients or the public to engage with the service.